Processing & Despatch Times

  • We aim to dispatch non-glassware and non-button orders within two working days.
    • Some bespoke items or custom engravings may take slightly longer.
  • Glassware and buttons are dispatched twice a week.

Shipping & Delivery Estimates

  • We use Royal Mail for most deliveries, but alternative carriers may be used when necessary.
  • Standard UK delivery time: Typically 3-5 working days.
  • International orders: Usually arrive within 7-21 working days, but customs processing may extend this to a month.
    • Any import duties or taxes are the buyer’s responsibility.
  • If you require special delivery services, please contact us to discuss available options.
  • Please note that ongoing postal strikes may occasionally cause minor delays, though most items arrive on time.

Lighter Orders & Rare Delivery Delays

  • Lighters may be subject to additional checks by Royal Mail to ensure no flammable liquids are present.
  • In rare cases, this may delay delivery by up to 3-4 weeks.
  • If your lighter has not arrived within four weeks, please contact us for assistance.

Lost or Delayed Items

  • Royal Mail allows us to submit a claim for lost items only after 10 working days from the expected delivery date.
  • If you experience delays, please allow this time before contacting us.

Will I Need to Be Home for Delivery?

The following items fit through a standard UK letterbox:
Enamel cufflinks (in plastic box)
Enamel lapel badges
Enamel tie clips
Buttons
Charms
Ties
Car badges
Medals*
Ribbons*
Lighters (usually fit through a standard UK letterbox)

(Medals and ribbons may take longer to dispatch. If you need these urgently, please contact us to check availability.)